Before returning or replacing an item, to make sure your purchased item is eligible for return
What is the procedure to return a product?
You have 10 business working days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8801844173198.
Simply follow the 6 steps stated below
Step 1: Check if your product meets all the conditions for returning a product.
Step 2: Contact us on our Facebook page inbox or call us at +8801844173198 to submit a complaint/request for a return.
Step 3: Send us your product photo where the problem of your ordered product.
Step 4: If your complaint meets all the requirements, you will be returned the product by the delivery man of our courier.
Step 5: Your returned product will go through a Quality Check.
Step 6: If validated, you will get a refund or replacement of the product.
★ You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.
What are the conditions for returning a product?
If you have bought any product from us, and want to return it, please refer to the requirements stated in below to know the conditions for returning your product whether it is a fashion & lifestyle item.
|Reasons for Return or Replacement of any Clothing Item:||A customer requesting for a Return or Replacement must have the following with their product:|
|1. If the product is damaged or is defective at the time of delivery.
2. If the product ordered is not the right size or does not fit.
3. If the product’s color is not one which was expected or a wrong color was delivered. (But the color mismatch must be significant for any returns)
|1.The Product must be in fresh condition and must not have any signs of usage.
2. The Product must have proper folding, fabric pins, clips or collar pads it came with in the original delivery.
3. The Product must have all the initial packaging (poly, bags or paper wrapping), box, and tags it came with at the time of delivery.
4. The Price tag, Brand tag or any other tags that were in the product must be included for any return claims.
How to request a refund and what are the conditions?
Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
How long does the validation or invalidation of the refund take?
This quality evaluation process takes at least 10 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.
What are the Refund Modes?
We will send your refund by Bkash.
If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have one.
NOTE: ★ We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve it from our office premises.